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THE PROBLEM
1-800-Flowers faced significant challenges in their order fulfillment process, particularly during peak seasons. The manual handling of high volumes of SKUs, ranging from floral arrangements to gift items, led to bottlenecks, inefficiencies, and increased error rates. These inefficiencies directly impacted customer satisfaction and operational scalability.
KEY QUESTIONS
- How can 1-800-Flowers optimize its order fulfillment process to meet peak demand efficiently?
- What automation solutions can reduce manual handling and improve accuracy in packing and shipping?
- How can fulfillment operations scale seamlessly to accommodate seasonal spikes?
- How can technology integrate with existing workflows to enhance productivity without extensive downtime?
THE SOLUTION
Maveneer collaborated with 1-800-Flowers to design and implement a tailored fulfillment automation system.
SKU Slotting Optimization: Maveneer conducted an in-depth analysis of inventory flow, reorganizing SKUs to optimize picking paths and reduce order processing time.
Mezzanine and Pick Modules: A mezzanine and multi-level pick modules were constructed to maximize vertical space and streamline access to high-turnover inventory.
Conveyor Integration: A conveyor system, including a high-speed “Panda Line,” was implemented to connect pick zones and transport totes efficiently, reducing manual labor and enhancing productivity.
Print-and-Apply Labeling: Automated print-and-apply labeling systems were installed to enhance efficiency in labeling totes and packages, ensuring accuracy and consistency in outbound shipments.
Streamlined Packing Stations: Packing stations were optimized with automation to handle the unique requirements of floral arrangements and fragile items, ensuring quality and presentation.
KEY RESULTS & INSIGHTS
- Increased Efficiency: Fulfillment operations became more streamlined, allowing for faster order processing and delivery.
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Improved Accuracy: Automation minimized errors, ensuring that orders were fulfilled with precision and care.
- Scalability: The system effectively handled higher order volumes during peak periods, maintaining performance and reliability.
- Enhanced Customer Experience: The improved efficiency and accuracy of the fulfillment process strengthened the brand’s reputation for reliable and timely service.
PROJECT PHOTOS
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